At THE ONE, we do our best to get your order to you as quickly and smoothly as possible.
Order Processing
Orders are usually prepared and shipped within 1–3 working days after confirmation.
During busy periods or holidays, processing may take a little longer.
Delivery Time
Delivery time depends on your location:
Cairo & nearby areas: 2–5 days
Other cities: 3–7 days
We always aim to deliver your order as fast as possible, but sometimes courier delays can happen.
Shipping & Tracking
We work with reliable delivery partners to make sure your order reaches you safely.
Once your order is shipped, you’ll receive a tracking update via WhatsApp or SMS.
Before You Accept Your Order
You can check your package at the time of delivery.
If something doesn’t look right (wrong item or damage), just contact us right away and we’ll sort it out for you.
Address Accuracy
Please double-check your address before placing your order.
We can’t take responsibility for delays caused by missing or incorrect details.
Need Help?
If anything goes wrong or you have questions about your delivery, we’re always here to help.